FAQs

Please follow the instructions below to clean your bag;

- Do not soak or place in a washing machine

- Use soap foam to clean your bag

- Do not bleach

Payment via credit card/ debit card

Skhwama accepts credit card and chipped debit/cheque card payment via Visa, and MasterCard. We make use of the 3D-Secure authentication system to verify cardholder details with your bank. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details.

Instant EFT

You can make EFT payments directly from your bank account if you been set up on your internet banking profile. You are in control and would need to authorise this transaction by entering your internet banking username and password in a secure browser environment. An OTP will be sent to authorise the payment which may only be completed through the integrated payment step and not as an internet payment via your internet banking or app.

Payfast

You can pay for your order using Payfast. When you opt to pay for your order using PayFast, you will be redirected to your merchant account on PayFast where you are requested to login and make the payment. PayFast handles the payment and redirects you back to your website where you can continue browsing through the online store.

The 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. Our payment providers have access to your username, password or OTP.

You will need to ensure that you have the right details and
that if you are using the debit/credit card option, you are authorised by your
bank to do so. If you struggle, kindly contact your bank for further
assistance.

Yes, all pricing is in South African Rand.

Yes, all prices are inclusive of VAT.

You will receive an order confirmation email once you havepaid for your order and the payment is successful. This email will contain allyour shipping details, contact details and your or

Kindly email info@skhwama.co.za

You can order via Whatsapp where you will be given instructions on how to purchase. Whatsapp us on 079 443 0364 or email info@skhwama.co.za to get assistance.

Yes. As per our returns and refunds policy, you are authorised to exchange your bag. If you have erroneously received the wrong bag, we will lodge a collection with our courier provider to collect your bag and we will exchange it at no cost. We will then authorise the exchange after inspection. Refer to our returns and exchanges policy for further information.

Yes. You are allowed to return your bag, or cancel your order, subject to our returns and exchanges policy on our website.

We post all our job openings on our website. Be on the lookout for the careers portal as it is constantly being updated with new job opportunities